When capturing screen on both my installed computers it only gives me a partial screen. Like top left corner and part of screen?

installed on a win 10 and a win 11 machine. On the win 10 machine it’s under 50% of the screen that’s captured, on the win 11 it’s like 75%. 
 

is it an installation issue or a setting I’m not aware of?

Hi @juniordata

Thanks for reaching out! You should have an option to scroll and look at the screenshot. If this isn't the case could you forward me your Pulseway email and I will raise a ticket on your behalf. 

Thanks a mill,
Stefan 

Hi.

I can scroll but even with scroll I dont get the complete screen.

Edited March 15, 20241 yr by Paul
Removed email address to protect it from spiders.

From Anydesk, screen resolution 1920x1080

 

From pulseway.com or app, its the same, resolution is 1536x864

 

Thanks for letting us know. Did you change the resolution recently? Do you use a custom scale factor (DPI)?

@Mark here's an interesting one for you.

-Paul