Partial screenshot

[juniordata]

When capturing screen on both my installed computers it only gives me a partial screen. Like top left corner and part of screen?

installed on a win 10 and a win 11 machine. On the win 10 machine it’s under 50% of the screen that’s captured, on the win 11 it’s like 75%. 
 

is it an installation issue or a setting I’m not aware of?

[Anne]

Hi @juniordata

Thanks for reaching out! You should have an option to scroll and look at the screenshot. If this isn't the case could you forward me your Pulseway email and I will raise a ticket on your behalf. 

Thanks a mill,
Stefan 

[juniordata]

Hi.

I can scroll but even with scroll I dont get the complete screen.

Edited March 15 by Paul
Removed email address to protect it from spiders.

[juniordata]

From Anydesk, screen resolution 1920x1080

 

From pulseway.com or app, its the same, resolution is 1536x864

 

[Paul]

Thanks for letting us know. Did you change the resolution recently? Do you use a custom scale factor (DPI)?

@Mark here's an interesting one for you.

-Paul