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Pulseway

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Windows Dashboard - unable to access devices

JoeS
in Dashboard

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Posted

Hi,

We're unable to access any devices from the dashboard application - clicking on a device, entering password and confirming 2FA is met with a "Unsupported configuration version, please upgrade the software on this computer".  Seeing this on multiple desktops, have reinstalled apps and agent on devices - both are running the latest version.  Mobile devices work ok and alerts are still showing, just unable to drill down and update settings on any device.  Wondering if anyone seen similar or have a solution ?

We're having to connect to each device to make configuration changes locally which is a pain

Filled in the support webform on pulseway.com for help last week but have had no reply

Thanks

Joe .

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Configure browser push notifications
Chrome (Android)
  1. Tap the lock icon next to the address bar.
  2. Tap Permissions → Notifications.
  3. Adjust your preference.
Chrome (Desktop)
  1. Click the padlock icon in the address bar.
  2. Select Site settings.
  3. Find Notifications and adjust your preference.