CalebC Posted March 2, 2023 Share Posted March 2, 2023 I read on the Workflow for Time Sensitive section that the Idle timer is not compatible with the Time Sensitive category, but we're trying to create a workflow that sends a notification once a ticket has been unassigned for over an hour. Is this possible with PSA at this point? Link to comment Share on other sites More sharing options...
Administrators Anne Posted March 2, 2023 Administrators Share Posted March 2, 2023 Hey @CalebC, Thanks for your post. You can create a workflow where the trigger is idle for 1 hour and condition being primary assignee is empty. Select the notification to be sent from the notification tab. If you need anything else please drop a reply or feel free to message me.  Thanks, Stefan Link to comment Share on other sites More sharing options...
CalebC Posted March 3, 2023 Author Share Posted March 3, 2023 20 hours ago, StefanMcl_Pulseway said: Hey @CalebC, Thanks for your post. You can create a workflow where the trigger is idle for 1 hour and condition being primary assignee is empty. Select the notification to be sent from the notification tab. If you need anything else please drop a reply or feel free to message me.  Thanks, Stefan This is the process I followed, but I'm trying to make it time sensitive where this only runs during business hours. Is that possible? Thank you so much for your response and help with this! Link to comment Share on other sites More sharing options...
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