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  1. This is the process I followed, but I'm trying to make it time sensitive where this only runs during business hours. Is that possible? Thank you so much for your response and help with this!
  2. I read on the Workflow for Time Sensitive section that the Idle timer is not compatible with the Time Sensitive category, but we're trying to create a workflow that sends a notification once a ticket has been unassigned for over an hour. Is this possible with PSA at this point?
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