I have turned off 3 Client Servers and I want to remove them from my Billing. The Billing screen shows that I have 3 Server licenses and that I am using 0, when I try to reduce the number, I get a popup that says:
You are currently using 3 licenses, you need to remove a server before you can decrease the order quantity.
I have no problem adding licenses but removal is a problem. I've sent a two emails in the last two months to my Account Manager with no response.
Hi,
I have turned off 3 Client Servers and I want to remove them from my Billing. The Billing screen shows that I have 3 Server licenses and that I am using 0, when I try to reduce the number, I get a popup that says:
You are currently using 3 licenses, you need to remove a server before you can decrease the order quantity.
I have no problem adding licenses but removal is a problem. I've sent a two emails in the last two months to my Account Manager with no response.
Anybody know how to remove the Servers?
Thanks, appreciate it.
Craig