Hi,

 

I have turned off 3 Client Servers and I want to remove them from my Billing. The Billing screen shows that I have 3 Server licenses and that I am using 0, when I try to reduce the number, I get a popup that says:

You are currently using 3 licenses, you need to remove a server before you can decrease the order quantity.

 

I have no problem adding licenses but removal is a problem.  I've sent a two emails in the last two months to my Account Manager with no response.

 

Anybody know how to remove the Servers?

 

Thanks, appreciate it.

 

Craig

 

 

 

 

 

 

 

Have raised a support ticket for your query. Our team will assist you on this.

I'm getting the same issue, however it is around 20 endpoints and webroot licenses.

What was the resolution to this?

I tried sending a chat message however haven't received a response in two days.