How to remove Items from Billing

[BurseyC]

Hi,

 

I have turned off 3 Client Servers and I want to remove them from my Billing. The Billing screen shows that I have 3 Server licenses and that I am using 0, when I try to reduce the number, I get a popup that says:

You are currently using 3 licenses, you need to remove a server before you can decrease the order quantity.

 

I have no problem adding licenses but removal is a problem.  I've sent a two emails in the last two months to my Account Manager with no response.

 

Anybody know how to remove the Servers?

 

Thanks, appreciate it.

 

Craig

 

 

 

 

 

 

 

[Jamie Taylor]

Have raised a support ticket for your query. Our team will assist you on this.

[augment-tech]

I'm getting the same issue, however it is around 20 endpoints and webroot licenses.

What was the resolution to this?

I tried sending a chat message however haven't received a response in two days.