This was promised to be fixed long time ago and is still isn't. Every time I switch users on Windows 10, I get the reconnecting screen and never reconnect back, I have to close the Remote Session and Reconnect again.

If I log out the user, I get the Reconnecting screen and never reconnects back, I have to close the remote session and reconnect again.

If I restart the computer it doesn't reconnect back either.

When will this be fixed for good?

Hey, I have raised a ticket regarding your query, our team clarify the same for you. Good day!

Haven't heard from the team on this, where did raised the ticket?

It's via email, you must have received a copy. If you couldn't find it, can you please raise this query to support@pulseway.com, they will be able to assist you on this.