Remote Control - Errors when trying to use Private Remote Desktop Session options

[RandyChuck]

Hi folks,

Anyone have this issue and know a fix? Maybe I need to update or enable something on the agents, IDK. When using Private Remote Desktop Sessions (new feature);

We are using Pulseway RMM On-premise 

1. Launch a new Pulseway RDP Session - I provide local computer credentials and get 'Value cannot be null. Parameter name: value'
2. Launch a new Session using Microsoft RDP Client - 'An error occurred while trying to start the remote control session (131084)

[Jamie Taylor]

Hey @RandyChuck, our team will assist you regarding this, we have created a support ticket for your query. Thank you!