Currently we are using the email parser in our PSA which works fine but the tickets page does not update/show new tickets without refreshing the page, is there a way this could be done automatically? I began using an Edge add-in to automatically refresh the exact URL that is the tickets page but now the add-in has been removed from the store I am back into this issue again. I would be very interested if such a feature could be added as we would be able to respond to new tickets much faster this way.
https://psa.pulseway.com/react/servicedesk/tickets

I agree this really needs to be added as a feature request.. 

Kindly drop your suggestions here: https://pulseway.featureupvote.com/

Done, for those wanting this please upvote here:

PSA auto refresh tickets page (not tickets themselves though, just the tickets dashboard) - Pulseway (featureupvote.com)

Thank you!

I can see this suggestion is pending moderation since Sept, so I am creating it again! Hopefully, i'll be luckier....

 

https://pulseway.featureupvote.com/suggestions/351969/psa-auto-refresh