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PSA Automatically refresh/show new tickets after email parser

Haydn Wright
in General

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Posted

Currently we are using the email parser in our PSA which works fine but the tickets page does not update/show new tickets without refreshing the page, is there a way this could be done automatically? I began using an Edge add-in to automatically refresh the exact URL that is the tickets page but now the add-in has been removed from the store I am back into this issue again. I would be very interested if such a feature could be added as we would be able to respond to new tickets much faster this way.
https://psa.pulseway.com/react/servicedesk/tickets

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