Hello,

I have a use case when you have a end user who is setup as a manager of their client portal, to be able to close tickets.  Currently they can only add a note, but I need them to be able to close tickets that do not require service since that Manager is managing those tickets for their users.

Thanks for your suggestion, please feel free to share the same in our roadmap page: https://pulseway.featureupvote.com/