Jump to content

New Phone


Phillip Templeton
 Share

Recommended Posts

Hello,

 

I recently upgraded to a new phone and now I am unable to get into my pulseway account.  When I log in to the app, it tells me that the device is pending approval and to log into the webapp.  But, when I try to log into the webapp, it sends an approval to my phone for two factor auth but it never comes through on my new phone.  How can I resolve this and get back into my account?

Link to comment
Share on other sites

You should have saved backup codes when you set up your 2FA the first time, that allow you into the account.  You have to select Try Another Way after entering your creds.  Assuming you no longer have your old phone.  

Aside from this, if you don't have your codes, good luck, you should probably reach out directly to support.  

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...