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Stop reply to email opening a new ticket

mdsmith
in General

Featured Replies

Posted

Is there a way to configure a response to a ticket NOT create a new ticket with RE: (whatever the email subject is)

 

Ex.

Client sends in an email for support as ticket #1 > agent responds > client responds back and it now created ticket #2 Re: (whatever email subject is)

  • 2 weeks later...

This should not happen as long as they don't modify the subject line besides the added RE:, you need to reach out to support as something is wrong.

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Configure browser push notifications
Chrome (Android)
  1. Tap the lock icon next to the address bar.
  2. Tap Permissions → Notifications.
  3. Adjust your preference.
Chrome (Desktop)
  1. Click the padlock icon in the address bar.
  2. Select Site settings.
  3. Find Notifications and adjust your preference.