Pulseway not responding - MacOS 10.15.7

[DimZen]

Hi,

Pulseway on my mac-server, after some time, not responding.
If I try to access Pulsway icon in the top menu, I get a beachball.

I'v tryed reinstalling it with uninstall in it's menu and this:

Quote

launchctl remove com.pulseway.PulsewayHelper
rm -rf /Library/LaunchDaemons/com.pulseway.PulsewayHelper.plist
rm -rf /Library/PrivilegedHelperTools/com.pulseway.PulsewayHelper
rm -rf /var/root/Library/Application\ Support/Pulseway/

Same problem :/

If I restart the mac, Pulseway works again.

The mac goes to sleep every night, it that matters?
But it's not after sleep Pulseway gets non-responding

Any idea's?

 

Edited November 9, 2020 by DimZen

[Paul]

Hi there,

Can you also PM me with the system.log file (you can access it using the Console app - CMD + SPACE -> Console). We'll investigate this right away.

-Paul

[DimZen]

8 minutes ago, Paul said:

Hi there,

Can you also PM me with the system.log file (you can access it using the Console app - CMD + SPACE -> Console). We'll investigate this right away.

-Paul

Done.
Btw just restarted to fix it, so hope the system.log files have the info you need?

[Paul]

Thank you. We're looking into the problem right now.

-Paul

[Mark]

Hi,

It will be useful to get the logs after the agent stops responding. As well as a spindumps for Pulseway processes. I can see from your logs that you have issues with other apps as well. When this started? Have you recently update the OS? (supplemental update) If you put the machine on sleep what happen with the agent after wakeup? Is still working? 

Mark

[DimZen]

1 hour ago, Mark said:

Hi,

It will be useful to get the logs after the agent stops responding. As well as a spindumps for Pulseway processes. I can see from your logs that you have issues with other apps as well. When this started? Have you recently update the OS? (supplemental update) If you put the machine on sleep what happen with the agent after wakeup? Is still working? 

Mark

I'll send the logs next time it happens.

Could you PM me, what other app's that have issues, havn't seen any errors

It has happed from the start, it's a new reinstall of MacOS 10.15.x

Just tryed a sleep, Pulseway works after wake, but it can take a few days, before it happens again :/

Edited November 9, 2020 by DimZen

[DimZen]

Just happed again after wake, new system.log in PM to Paul.

Havn't heard from Mark about the other apps that have issues? :/