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Additional sorting/views for tickets in app

AndyR
in Feature Requests

Featured Replies

Posted

Hello

Currently only 2 options are All Tickets and My Tickets. Could you add a "Open Tickets" view? Ideally, we could create our own filters, but currently tickets are not sorted by date, so I can have a dozen closed tickets, before coming across 1 open one.

I also requested this, I chat with them and told them that the app shows all tickets including the completed ones in my case, since I have them by status. I don't need to see old tickets or completed tickets. Another issue I have with the tickets in the app is that sometimes customers open tickets for the same problem so I merge them in order to keep track of one single problem but when when you go to the app, all the tickets are separated.

I don't understand why development don't see what you have in one side and replicate it on another side, is like 2 completely teams not talking to each other.

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