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Kaspersky false positve

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We have a Heuristic warning be shown up in various places - always for the same file.  Its been tested against a large number of AV engines and come up clean so pretty sure its a false positive.


How do we report this to Kaspersky to get them to fix it?

It seems that as it is bought through you we have no direct way of contacting them - is that correct?


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