We have a Heuristic warning be shown up in various places - always for the same file.  Its been tested against a large number of AV engines and come up clean so pretty sure its a false positive.

HEUR:Trojan.MSIL.Crypt.gen

How do we report this to Kaspersky to get them to fix it?

It seems that as it is bought through you we have no direct way of contacting them - is that correct?

Thanks

Hi @JamesP,

Please send us on support@pulseway.com the file which is detected as a threat and also add the image showing all details regarding this detection from the KES reports section. And we will submit the request to Kaspersky to analyze that file and white-list it if it doesn't represent any threats.