I've installed the connector but when I check my add-ins, the Pulseway PSA Outlook Extension is inactive with the load behavior of:

Not Loaded. A runtime error occurred during the loading of the COM Add-in.

I've tried checking the box to enable it.

I've tried restarting Outlook.

I've tried restarting the PC.

I've tried uninstalling and re-installing the plugin.

 

Where should I go from here?

Hi @Red Foxx15,

Would it be possible for you to use the Online calendar sync (iClod, Office 365, Exchange, Outlook, Google)?

If not, then please send us the screenshot showing the error message and details for it.

somehow I completely overlooked this. Guess I got tunnel vision on the outlook button. Thanks for the assist.

It has been over a year and there still is no resolution to using the Outlook Add-In?

The online connector does not allow us to change the default reminder to 1 hour.  All calendar events get sent with a 15 minute reminder.  Most service calls are more than 15 minutes away.  Please either fix the Outlook Add-In or somehow let us change the default reminder to 1 hour.