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PSA Outlook connector failed to load


Red Foxx15
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I've installed the connector but when I check my add-ins, the Pulseway PSA Outlook Extension is inactive with the load behavior of:

Not Loaded. A runtime error occurred during the loading of the COM Add-in.

I've tried checking the box to enable it.

I've tried restarting Outlook.

I've tried restarting the PC.

I've tried uninstalling and re-installing the plugin.

 

Where should I go from here?

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  • 2 weeks later...
  • 1 year later...

It has been over a year and there still is no resolution to using the Outlook Add-In?

The online connector does not allow us to change the default reminder to 1 hour.  All calendar events get sent with a 15 minute reminder.  Most service calls are more than 15 minutes away.  Please either fix the Outlook Add-In or somehow let us change the default reminder to 1 hour.

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