Red Foxx15 Posted June 19, 2019 Share Posted June 19, 2019 I've installed the connector but when I check my add-ins, the Pulseway PSA Outlook Extension is inactive with the load behavior of: Not Loaded. A runtime error occurred during the loading of the COM Add-in. I've tried checking the box to enable it. I've tried restarting Outlook. I've tried restarting the PC. I've tried uninstalling and re-installing the plugin. Â Where should I go from here? Link to comment Share on other sites More sharing options...
Staff Chris Posted June 21, 2019 Staff Share Posted June 21, 2019 Hi @Red Foxx15, Would it be possible for you to use the Online calendar sync (iClod, Office 365, Exchange, Outlook, Google)? If not, then please send us the screenshot showing the error message and details for it. Link to comment Share on other sites More sharing options...
Red Foxx15 Posted July 2, 2019 Author Share Posted July 2, 2019 somehow I completely overlooked this. Guess I got tunnel vision on the outlook button. Thanks for the assist. Link to comment Share on other sites More sharing options...
Brian Jefferys Posted July 10, 2020 Share Posted July 10, 2020 It has been over a year and there still is no resolution to using the Outlook Add-In? The online connector does not allow us to change the default reminder to 1 hour. All calendar events get sent with a 15 minute reminder. Most service calls are more than 15 minutes away. Please either fix the Outlook Add-In or somehow let us change the default reminder to 1 hour. Link to comment Share on other sites More sharing options...
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