Tyson Posted May 8, 2019 Share Posted May 8, 2019 Setup a workflow like the attached images, then respond to a ticket with [#CLOSED] and the PSA will change the ticket to completed for you. Yes, use the brackets and everything in your reply. Change the workflow and hashtag to do what you want, I may add one for escalation next. Link to comment Share on other sites More sharing options...
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