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Pulseway

A full-screen app on your home screen with push notifications, badges and more.

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Modify Tickets via Hashtags

Tyson
in General

Featured Replies

Posted

Setup a workflow like the attached images, then respond to a ticket with [#CLOSED] and the PSA will change the ticket to completed for you. Yes, use the brackets and everything in your reply.

Change the workflow and hashtag to do what you want, I may add one for escalation next.

 

close-ticket-hash-tag.png

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Configure browser push notifications
Chrome (Android)
  1. Tap the lock icon next to the address bar.
  2. Tap Permissions → Notifications.
  3. Adjust your preference.
Chrome (Desktop)
  1. Click the padlock icon in the address bar.
  2. Select Site settings.
  3. Find Notifications and adjust your preference.