Notification issues on Android

[Martin MÃ¥nsson]

Hello PC monitor

i still have this issue, any idea what the problem is and what the solution might be?

best reguard

Martin MÃ¥nsson

[Marius]

Do you have the latest version installed? The issue has been fixed.

[kivimart]

My notifocation dosent work anymore.

I am on the latest version.

[Marius]

Do you get notifications from other apps?

[kivimart]

yes i get notification from market when new apps are avalible and email notification are there.

i got notification before (3-4 updates ago) but cant remember what verson number of pc monitor app i was using when the notification dissapeard, i got the the same problem on my galaxy tab 10.1.

thanks

Martin

[Marius]

do you have push notifications enabled for your PC Monitor account?

[kivimart]

yes on push notifications

no on email notifications

[Marius]

OK, if you have push notifications enabled and you are getting an email it means your device is not getting a push notification token from Google servers.

A custom ROM can cause this.

[kivimart]

i do have costum rom on my phone and galaxy tab.

Thanks for the support

Martin

[Paul]

As Marius said custom roms can cause problems like this. Due to the high amount of diferences among roms it's virtually impossible to know where the exact problem is. There could be anything from custom rules that block access to the google's push servers, broken core components...

The best solution is to use retail firmware which is also supported by PC Monitor releases.

[kivimart]

Today i bought a new phone htc incredeble S with android build 2.35 stock rom.

Installed pc monitor from market and still dont get push notification.

any idea what can cause this.

Martin

[Marius]

I don't think there's an issue here - open PC Monitor Manager and go to Registered Devices. Do you see your new phone listed with push notifications enabled? If so, you will get notifications - it might take a while until Google Push Servers will start delivering notifications.

[kivimart]

i uninstalled pc monitor on the android device, deleted autorized device on pc.

Reinstalled pc mon. on android and did a new autorized on pc now everything work.

Tanks for the support.

Bought a 10 computer licens to my work.

Tanks for great software

Martin

[Marius]

Thank you, glad it works.

[TheMonitor]

I followed your posts above with suggestions to troubleshoot notification issues and I'm still not getting them. I used to get them up until a few months ago. I'm using the current version of the app. If I open the app, I see all the notifications there but I'm not getting anything at all on my phone.

I don't think there's an issue here - open PC Monitor Manager and go to Registered Devices. Do you see your new phone listed with push notifications enabled? If so, you will get notifications - it might take a while until Google Push Servers will start delivering notifications.

[Marius]

please email us your account username - we'll investigate this.

[TheMonitor]

please email us your account username - we'll investigate this.

Sorry for the delay, I just privately messaged you through the forum the information you requested. I really appreciate you looking into this. I love the app and would like to get the notifications again.