Colm Whelan Posted August 30, 2018 Share Posted August 30, 2018 Well, they're improvements in my estimation! Changes to some default settings Set a default invoice template so that I don't have to choose it every time Set Ticket Notes to "Internal" by default or at least make it an available choice Set "Work Email" and "Office Phone" as defaults on Contacts Set a default "Ticket Type" for new Tickets Set a default Queue for tickets Zapier Integration - I'd really like to integrate the PSA with https://www.quotientapp.com/ as the in built quoting is pretty terrible. It clunky and ugly and not likely to improve one's chances of getting a purchase order. Please add the ability to create a ticket directly from an opportunity\quote with any associated charges added to the ticket Mailchimp Integration for contacts (see Zapier either) would be nice There's more while I'll add here as I notice them. Link to comment Share on other sites More sharing options...
Matt Wilson Posted September 11, 2018 Share Posted September 11, 2018 +1 to most of these. These are small details, but when you live all day in PSA, they make a HUGE difference, particularly these Default Settings. Link to comment Share on other sites More sharing options...
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