Abdulkadir Aslan Posted August 3, 2018 Share Posted August 3, 2018 Hi, we are currently testing Pulseway. While doing so we noticed that the Remote Desktop Client and the Dashboard Application always crashs when we try to start it. Running System is Windows 10 Version 10.0.17134.0. The Event Viewer says nat a .NET Runtime Application Error causes the crash:  Anwendung: Dashboard.exe Frameworkversion: v4.0.30319 Beschreibung: Der Prozess wurde aufgrund einer unbehandelten Ausnahme beendet. Ausnahmeinformationen: System.IO.FileLoadException bei � ..ctor() bei � .�(System.String[]) Name der fehlerhaften Anwendung: Dashboard.exe, Version: 5.4.1.219, Zeitstempel: 0x5a8af8a2 Name des fehlerhaften Moduls: KERNELBASE.dll, Version: 10.0.17134.165, Zeitstempel: 0xb0bb231d Ausnahmecode: 0xe0434352 Fehleroffset: 0x000000000003a388 ID des fehlerhaften Prozesses: 0x1264 Startzeit der fehlerhaften Anwendung: 0x01d42b22bf602774 Pfad der fehlerhaften Anwendung: D:\Dashboard.exe Pfad des fehlerhaften Moduls: C:\WINDOWS\System32\KERNELBASE.dll Berichtskennung: f9b28210-9837-4bef-9d8e-c1395909bc05 Vollständiger Name des fehlerhaften Pakets: Anwendungs-ID, die relativ zum fehlerhaften Paket ist: Anwendung: RemoteDesktop.exe Frameworkversion: v4.0.30319 Beschreibung: Der Prozess wurde aufgrund einer unbehandelten Ausnahme beendet. Ausnahmeinformationen: System.IO.FileLoadException bei  ..ctor() bei  .(System.String[]) Name der fehlerhaften Anwendung: RemoteDesktop.exe, Version: 5.1.1.516, Zeitstempel: 0x591af8e2 Name des fehlerhaften Moduls: KERNELBASE.dll, Version: 10.0.17134.165, Zeitstempel: 0xb0bb231d Ausnahmecode: 0xe0434352 Fehleroffset: 0x000000000003a388 ID des fehlerhaften Prozesses: 0xc94 Startzeit der fehlerhaften Anwendung: 0x01d42b22d775cdb1 Pfad der fehlerhaften Anwendung: D:\RemoteDesktop.exe Pfad des fehlerhaften Moduls: C:\WINDOWS\System32\KERNELBASE.dll Berichtskennung: 93131d01-2600-476e-8aa9-b7f6f76f57db Vollständiger Name des fehlerhaften Pakets: Anwendungs-ID, die relativ zum fehlerhaften Paket ist:  I hope you guys can help me here. Thanks in advance and best regards, Abdul Link to comment Share on other sites More sharing options...
Staff Chris Posted August 23, 2018 Staff Share Posted August 23, 2018 Hi, Thank you for reporting this. We will investigate this issue. Link to comment Share on other sites More sharing options...
Abdulkadir Aslan Posted December 13, 2018 Author Share Posted December 13, 2018 Hi Chris, i wanted to ask if there is an update regarding this. It still makes uns problems... Best regards, Abdul Link to comment Share on other sites More sharing options...
Administrators Paul Posted December 20, 2018 Administrators Share Posted December 20, 2018 Hi Abdul, Have you tried reinstalling the applications? -Paul Link to comment Share on other sites More sharing options...
Abdulkadir Aslan Posted January 14, 2019 Author Share Posted January 14, 2019 Hi Paul, yes, i have already reinstalled all the applications. In the meantime i got it to work until i reboot my system. After every reboot i need to reinstall all applications so that they work till the next reboot. I have a suspicion / feeling that the cause lies in having multiple hdd's. The Setup will always install all files in the root directory of D:\ instead of something like C:\Program Files\. Â I could send you some log files if there are some generated somewhere if that would help. Â Best regards, Abdul Link to comment Share on other sites More sharing options...
Administrators Paul Posted February 4, 2019 Administrators Share Posted February 4, 2019 Hi Abdul, Do you have folder redirection turned on? Did you try changing the installation folder to C:\Program Files\Pulseway Dashboard? -Paul Link to comment Share on other sites More sharing options...
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