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Pulseway

A full-screen app on your home screen with push notifications, badges and more.

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Customer questionnaires

nixituk
in General

Featured Replies

Posted

Hi

Is it possible to automatically email a user a customer survey after their ticket has been closed?

Thanks,

Nick

 

 

  • Staff

Hi,

Have you tried to modify the email template to include the survey, which is sent to the customer when the ticket is closed? This notification is sent by the workflow. Please read more about the workflows from here and email templates from here.

Please let me know if you have any further questions regarding this.

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Configure browser push notifications
Chrome (Android)
  1. Tap the lock icon next to the address bar.
  2. Tap Permissions → Notifications.
  3. Adjust your preference.
Chrome (Desktop)
  1. Click the padlock icon in the address bar.
  2. Select Site settings.
  3. Find Notifications and adjust your preference.