Hi, I think this is since the last update.

When the RMM starts a ticket for a client, it does not include the Default Contract when starting the ticket. If I start a ticket manually for a client, it does pick the default contract. 

This is a large issue as I am having to go back the full month, find any ticket created by the RMM and edit the tickets to add the contract rate.

Gary

BUMP...

Anyone else seeing this?

Hi Gary,

This functionality will be implemented into the Pulseway PSA version 4.0.13