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8 char min for usernames is unnecessary

Naz
in Feature Requests

Featured Replies

Posted

Especially on our own server instances. It's not like the namespace is shared.

What do you do with names like Tim Wah  or John So ?

Me: Hi there Mr Lu, welcome to our MSP. Your username for our RMM tool is wanluxxx. Have a nice day.
Mr Lu: ... Where do I submit my resignation?

  • Administrators

Hi there,

The main reason why we enforce an eight character username restriction is to make the life harder of someone using a bruteforce attack to gain access to your server instance. We do protect you against such attacks by blocking the IP address after a couple of failed logins and eventually we even lock out the account. To reduce the risk of having your account locked out for a while we've added a minimum character policy to the usernames and this drastically reduced the number of locked accounts every day.

I understand that it's very inconvenient for certain persons as their first and last names do not meet the 8 character criteria so I have filed an internal issue about this to discuss the possibility of changing this policy for the Team plan.

-Paul

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