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PSA: Ticket note editor issues

Posted

Hi,

A couple of minor, but annoying bugs within the ticket editor that we'd like to bring to your attention:

  • When you hit Enter for a new line, it seems to insert two lines. Hitting backspace to correct this removes a line, but also indents the cursor one character to the right.
  • Also, hitting Enter for a newline seems to occasionally change the formatting so that the text gets a light gray background. 

Featured Replies

  • Staff

Hi John,

This issue has been fixed. Please try now and let me know if this still doesn't work.

  • Author

1. Fixed. Hitting enter now only inserts a single line.

2. Possibly fixed. It hasn't happened yet today, but we're only a hour into the work day.

However, the changes have introduced a new problem. The editor now strips out all newlines upon saving. There is no spacing.

  • 2 weeks later...
  • Staff

Hi John,

We are planning to update the text editor for the Pulseway PSA in version 4.0.11.

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