Automate Enable User Support Request

[pablohoney]

Is there a script or task that can enable the User Support Request feature if it was not turned on during the initial Pulseway Manager installation? This would be very convenient vs. having to remote in to each machine and configuring each client.

[Chris]

Yes it is possible. Please run this PowerShell script on all your systems via Automation:

Set-ItemProperty -Path "HKLM:\Software\MMSOFT Design\PC Monitor\" -Name EnableUserSupportRequest -Value "1"

You can read more about automation from here:  https://www.pulseway.com/blog/improve-your-productivity-and-efficiency-with-pulseway-automation

[pablohoney]

Thank you Chris. Can you disable it by entering "0" Value?

[Chris]

On 5/26/2017 at 6:53 PM, pablohoney said:

Thank you Chris. Can you disable it by entering "0" Value?

Yes, you can.

[pablohoney]

Thanks again. Appreciate all the help.

We deployed most of the Pulseway Manager clients remotely so , can a similar approach be used to enable Remote Desktop? We have a few endpoints we'd like to enable this feature on without having to have physical access to the machine.

[Chris]

If you used the deployment and discovery module, then you could enable these two options on the Probe and then import the settings from the Probe during the deployment. You can read more about it from here https://www.pulseway.com/blog/network-discovery-and-automatic-deployment-guide.

Yes, you can enable the Remote Desktop option in the same way:

Set-ItemProperty -Path "HKLM:\Software\MMSOFT Design\PC Monitor" -Name EnableRemoteDesktop -Value "1"

Once it is done, then you can remote into the system and configure more options for RD connection:   ask for user confirmation before allowing any RD connection.

[pablohoney]

Worked perfectly. Thanks again.