I have Webroot on most of my servers and workstations. Recently I have noticed a discrepancy in the WRSA process usage. If I look at the process in Pulseway, it will show the usage to be a lot higher than the process view on the device.  Example: Pulseway will show webroot is using 1140 mb and on the device it shows 36 mb.

I can kill the process in Pulseway and it then will mirror the device fora short time before it returns to the discrepancy.

Has anyone noticed this?

 

Any update from support on this?  We also use webroot.

Hi,

Sorry for the delay, can you rebuild the performance counters on the machine by running:

lodctr /R

See if this resolves the memory usage discrepancy.

-Paul