Webroot Antivirus Process

[GTDFW]

I have Webroot on most of my servers and workstations. Recently I have noticed a discrepancy in the WRSA process usage. If I look at the process in Pulseway, it will show the usage to be a lot higher than the process view on the device.  Example: Pulseway will show webroot is using 1140 mb and on the device it shows 36 mb.

I can kill the process in Pulseway and it then will mirror the device fora short time before it returns to the discrepancy.

Has anyone noticed this?

 

[chrisporosky]

Any update from support on this?  We also use webroot.

[Paul]

Hi,

Sorry for the delay, can you rebuild the performance counters on the machine by running:

lodctr /R

See if this resolves the memory usage discrepancy.

-Paul