Hi guys,

having issues with a few Windows 7/10 clients using the Pulseway Remote Desktop feature. Basically, the user allows the connection but I get a message at my end saying that the agent has denied the connection request... So, I then have to revert back to using TeamViewer.

Is this something I have not configured properly in Pulseway Manager?

Thanks,

Hi David,

From the Pulseway Manager make sure that you allow the Remote Desktop connection if the user doesn't confirm the connection request or completely disable the connection request popup:

-Paul

Hi Paul,

does the Pulseway service need to be restarted after disabling the connection request pop-up?

Thanks,

Hi David,

No, the change takes effect right away. Check to see if you don't have a Pulseway Group Policy overriding the local setting.

-Paul