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Account Error


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Recently updated to iOS 10 and now my Pulseway installation isn't working, it's coming up with an Account Error stating:

An SSL error has occured and a secure connection to the server cannot be made.

I'm running an enterprise server and have checked the SSL cert is up to date and SHA-2.


Any ideas?

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Hi gpc_mike,

iOS 10 has introduced a policy which requires all SSL connections to be done through the TLS 1.2 protocol.
Use the following tool to check if your server has TLS 1.2 enabled: https://www.ssllabs.com/ssltest/ and if it doesn't have it enabled the use IIS Crypto to enable it (and disable any deprecated ciphers or protocols): https://www.nartac.com/Products/IISCrypto .


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  • 2 weeks later...

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