Account Error

[gpc_mike]

Recently updated to iOS 10 and now my Pulseway installation isn't working, it's coming up with an Account Error stating:

An SSL error has occured and a secure connection to the server cannot be made.

I'm running an enterprise server and have checked the SSL cert is up to date and SHA-2.

 

Any ideas?

[Chris]

Hi gpc_mike,

iOS 10 has introduced a policy which requires all SSL connections to be done through the TLS 1.2 protocol.
Use the following tool to check if your server has TLS 1.2 enabled: https://www.ssllabs.com/ssltest/ and if it doesn't have it enabled the use IIS Crypto to enable it (and disable any deprecated ciphers or protocols): https://www.nartac.com/Products/IISCrypto .

Chris

[gpc_mike]

Hi Chris

Thanks for that, enabling TLS 1.2 via IISCrypto has solved the issue for me.

 

Regards