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PC Monitor Manager won't open


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I am running Windows 7 x64, I recently used my iPad to remove two accounts from monitoring. I am trying to open the desktop monitoring program to make some changes to one computer and it fails to open.

I have rebooted, removed, reinstalled and rebooted again to no avail. The service is running but the monitoring program won't open. The dashboard program opens fine though.

Markos

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I'm getting the same problem - event logs show:

Log Name: Application

Source: .NET Runtime

Date: 06/12/2011 11:19:09

Event ID: 1026

Task Category: None

Level: Error

Keywords: Classic

User: N/A

Computer: GAMES-PC-X64

Description:

Application: PCMonitorManager.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: System.IO.FileLoadException

Stack:

at ..ctor()

at  .()

Event Xml:

<Event xmlns='http://schemas.microsoft.com/win/2004/08/events/event'><System><Provider Name='.NET Runtime'/><EventID Qualifiers='0'>1026</EventID><Level>2</Level><Task>0</Task><Keywords>0x80000000000000</Keywords><TimeCreated SystemTime='2011-12-06T11:19:09.000000000Z'/><EventRecordID>13080</EventRecordID><Channel>Application</Channel><Computer>GAMES-PC-X64</Computer><Security/></System><EventData><Data>Application: PCMonitorManager.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: System.IO.FileLoadException

Stack:

at ..ctor()

at  .()

</Data></EventData></Event>

Followed by:

Log Name: Application

Source: Application Error

Date: 06/12/2011 11:19:10

Event ID: 1000

Task Category: (100)

Level: Error

Keywords: Classic

User: N/A

Computer: GAMES-PC-X64

Description:

Faulting application name: PCMonitorManager.exe, version: 2.7.0.0, time stamp: 0x4ed5ffda

Faulting module name: KERNELBASE.dll, version: 6.1.7601.17651, time stamp: 0x4e21213c

Exception code: 0xe0434352

Fault offset: 0x000000000000cacd

Faulting process id: 0x2368

Faulting application start time: 0x01ccb408dfd778e2

Faulting application path: C:\Program Files (x86)\PC Monitor\PCMonitorManager.exe

Faulting module path: C:\Windows\system32\KERNELBASE.dll

Report Id: 1e1c5e06-1ffc-11e1-a618-005056c00008

Event Xml:

<Event xmlns="http://schemas.micro...08/events/event">

<System>

<Provider Name="Application Error" />

<EventID Qualifiers="0">1000</EventID>

<Level>2</Level>

<Task>100</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2011-12-06T11:19:10.000000000Z" />

<EventRecordID>13081</EventRecordID>

<Channel>Application</Channel>

<Computer>GAMES-PC-X64</Computer>

<Security />

</System>

<EventData>

<Data>PCMonitorManager.exe</Data>

<Data>2.7.0.0</Data>

<Data>4ed5ffda</Data>

<Data>KERNELBASE.dll</Data>

<Data>6.1.7601.17651</Data>

<Data>4e21213c</Data>

<Data>e0434352</Data>

<Data>000000000000cacd</Data>

<Data>2368</Data>

<Data>01ccb408dfd778e2</Data>

<Data>C:\Program Files (x86)\PC Monitor\PCMonitorManager.exe</Data>

<Data>C:\Windows\system32\KERNELBASE.dll</Data>

<Data>1e1c5e06-1ffc-11e1-a618-005056c00008</Data>

</EventData>

</Event>

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Strange - on my other pc (also Win7x64), it was the dashboard that wouldn't start (the monitor started ok)

So I uninstalled both monitor & dashboard, deleted the \pc monitor folder, hacked the registry and deleted all MMSOFT & PC Monitor keys, ran a (Norton360) registry cleanup, then re-downloaded & reinstalled both monitor & dashboard

I then had to delete the 2 "old" pcs from my account, but it's all working ok now :)

ps. also noticed that although the download links say version 2.7, after installing, it's actually 2.7.1

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