Hi,

Currently on a trial on premise installation. Attempting to download additional module e.g SQL results in a failure error 302  found. We are behind a proxy server but the pulseway server is configured to use the proxy.

Regards,

Shane

Seems to be getting stuck in our UAG gateway...any guidance?

Hi Shane,

Did you also configure the Pulseway agent to use the proxy? Does your proxy require authentication? If so, what authentication mechanism does it use?

Chris

Hi Chris,

The above posts can be deleted. 

We are now publishing pulseway enterprise without UAG and are still behind a zscaler proxy. Pulseway is working in all aspects except for the following:

* Update check from Pulseway server fails
* No additional modules will download
* Refresh server license - "Something went wrong - unable to  connect to remote server"

We have proxy authentication and ssl scanning turned off for this particular server based on ip address of the server. 

 

Shane

Hi Shane,

Can you also bypass the proxy for the following hosts on the Enterprise server?

slv.pulseway.com
slv2.pulseway.com

Chris

Hi Chris
We bypassed proxy and firewalls for the above and still get errors such as

Module StorageCraft Cannot be downloaded right now. The error was: Cannot find the latest version for StorageCraft Server module

Would the fact we are still on a trial license have anything to do with this?

 

Regards,

Shane

Hi Shane,

No, Pulseway trials allow you to try all features of product without any limitation. Restart the IIS server and then try again in 5 minutes. If this doesn't work please send an email to support [at] pulseway [dot] com and I'll escalate it to L2 technical support.

Chris

Hi Chris,

Thanks yet again. Still no success. I have made contact with Paul and will work it out with him. Will update this when I find out what was wrong.

 

Shane

Hi CHris and Paul,

 

Thanks for the support. Our firewall team finally made the changes outlined above - direct access to

slv.pulseway.com
slv2.pulseway.com

 and it is working a treat. Happy for this to get locked.

Hi Shane,

Thank you for your confirmation. Enjoy using Pulseway!

Chris