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Validating/Agent issue

OST_112
in Windows

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Posted

So following the directions it's pretty odd. Installed the Agent/Desktop Manager on a test server and this is what I'm getting...

Cannot validate, though the service starts anyway (I though in the directions it said machines wont populate unless the service is started and the service won't start unless validation is complete.  All I'm getting is a constant username/password error. Even after password resets. Current passwords on 2 different accounts allow me to login into everything else, Dashboard etc...Go figure...

So yeah, no idea what the deal is here....

 

Regards,

   Joe W

 

 

 

OST_ERROR_202.png

  • Author

Ok, support is working on this. Partial user error here lol. As we're on Enterprise you see the Enterprise Server isn't ticked, but looks like our server instance is borked up as we get what looks like an error related to an issue with the server instance....

OST_Error#2.png

  • Staff

Hi Joe,

From the looks of it the hostname is incorrect. Your enterprise server hostname should end with pulseway.com and not pulseway.net

Chris

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