VSS error with Altaro Backup

[jmbmichael]

I just started installing Pulseway on a handful of servers on Friday and when my backup solution (Altaro HyperV) ran I received an identical error from all the servers that had Pulseway installed. All other servers backed up normally. A second attempt at a backup on one of these servers resulted in the same error.

Volume Shadow Copy Service error: Error calling a routine on a Shadow Copy Provider {74600e39-7dc5-4567-a03b-f091d6c7b092}. Routine details BeginPrepareSnapshot({3a3f5c6c-b8ea-41e6-9c7c-4395e32eed8e},{6d6dfab3-cbbd-453f-9574-1c9028bc5084},\\?\Volume{72837287-f3cb-11e2-be5a-806e6f6e6963}\) [hr = 0x80070020, The process cannot access the file because it is being used by another process.
]. 

Operation:
   Add a Volume to a Shadow Copy Set

Context:
   Execution Context: Coordinator

[Chris]

Hi Michael,

Thank you for your report. Try disabling the hard disk sensor monitoring feature as instructed here: http://forum.pulseway.com/topic/1471-disable-hard-disk-monitoring-to-prevent-vss-locks and see if this resolves your problem.

Chris