Hi,

 

I have an error message when try to connect the systems behind a Corporate firewall. (see message capture).

 

But, any system that has public IP, it works perfect.

 

Do I need to open specific port for this service at firewall? or allow traffic from specific network?

 

Thanks

Hi,

 

You need to allow outbound HTTPS (TCP 443) connections. No need to open inbound ports.

 

Regards,

Chris

Pulseway Support

Yes, I allow outbound 443 and set rule and even I set the rule for "Skip SSL decryption, don't filter content, allow all" for *.pulseway.com

 

But, still I have connection error for remote connect.

 

Do you have any server other than *.pulseway.com? like IP range or aws? Because, I saw some drop packet that from Amazon AWS.

 

Thanks

Hi,

 

No, we don't have any other server other than *.pulseway.com and we don't host our servers in Amazon AWS. Are you using a Pulseway Enterprise Server?

 

Regards,

Chris

Pulseway Support

I found the issue.

 

It was dropped by our IPS rule. I just whitelist *.pulseway.com also in IPS and works like charm.

 

Thanks for your help.

Great, glad it worked. Thanks for the update.