Remote Desktop behind UTM

[aisledotnet]

Hi,

 

I have an error message when try to connect the systems behind a Corporate firewall. (see message capture).

 

But, any system that has public IP, it works perfect.

 

Do I need to open specific port for this service at firewall? or allow traffic from specific network?

 

Thanks

[Chris]

Hi,

 

You need to allow outbound HTTPS (TCP 443) connections. No need to open inbound ports.

 

Regards,

Chris

Pulseway Support

[aisledotnet]

Yes, I allow outbound 443 and set rule and even I set the rule for "Skip SSL decryption, don't filter content, allow all" for *.pulseway.com

 

But, still I have connection error for remote connect.

 

Do you have any server other than *.pulseway.com? like IP range or aws? Because, I saw some drop packet that from Amazon AWS.

 

Thanks

[Chris]

Hi,

 

No, we don't have any other server other than *.pulseway.com and we don't host our servers in Amazon AWS. Are you using a Pulseway Enterprise Server?

 

Regards,

Chris

Pulseway Support

[aisledotnet]

I found the issue.

 

It was dropped by our IPS rule. I just whitelist *.pulseway.com also in IPS and works like charm.

 

Thanks for your help.

[Marius]

Great, glad it worked. Thanks for the update.