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All agents have stopped working


bernierainerguy
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Hi, all of my agents on every device have stopped with the following error if i click validate account:

"could not establish secure channel for SSL/TLS with authority ws1.pulseway.com"

 

Prior to clicking validate account they all were showing offline, so I'm guessing comms has stopped.

 

I have read the forum about a hotfix but that seems to apply to Windows server 2003.

 

I am mostly running 2008r2 or above.

 

anyone help.  Of course this problem occurs just as I start my week off :-(

 

Bernie

 

 

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Hi Bernie,

 

We're sorry to hear that you're experiencing issues with Pulseway.

 

Please check the following things:

 

1. Date and time on the machine are accurate

2. You're not using an HTTPS proxy

3. https://ws1.pulseway.com/ opens in the browser without any SSL errors

4. You didn't recently change enabled SSL ciphers

 

Regards,

Chris

Pulseway Support

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  • 2 weeks later...

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