The app on my iPhone just got updated and now it shows a splash screen and hangs. I tried deleting and re-installing the app; no change. Help please.

Hi Jason,

 

We are sorry to hear your experiencing problems with our iOS app. Please delete the application and download it once again from the App Store (Application configuration will not be lost).

 

Please confirm that this fixes your problem.

 

Regards,

Chris

Pulseway Support

I deleted the iOS app

rebooted the iPhone

download and installed a fresh copy

reboot the iPhone

Tried it again and the same issue with just having the splash screen

 

iPhone 6 with iOS 8.1

 

Pulseway 4.6.1 

Hi,

In that case open the Settings app, scroll down until you see Pulseway and enable Reset all Settings. Then start Pulseway app and sign in again.

Can you please tell us what build number you see in Settings -> Pulseway?

Regards,

Chris

Pulseway Support

The resetting of the app in settings worked. I'm able to get the app working again. 

 

The build was 4.6 (build A090)

 

Thank you for the help. 

 

-Edgar

People who’ve tried to jailbreak their iPhones face this problem quite commonly. Those who’re just updating or restoring face this too, albeit infrequently. When your iPhone gets stuck at the Apple logo and does not boot up completely, it triggers a mini heart-attack. But it’s not all that serious. You can fix this through a couple of ways.

While the first method shows you how iTunes can help you, for the second method, you’ll need a tool like TinyUmbrella.

Hi Jillian,

Try resetting the user settings by going to the Settings app, scroll down to Pulseway, tick the Reset Settings option and then start Pulseway again.

Let me know how it goes .

-Paul