I'm running Pulseway User Agent 4.6 on Win8.1 Pro x64. Right now, I have 5 Pulseway tray icons showing. None are "ghost" icons that remain after an application crash; they are all working properly.

 

I recently installed/uninstalled Carbonite backup software a couple times, and I think that is when the extra tray icons were added. The Carbonite installer kills Explorer.exe and restarts it to add/remove its shell integration. I believe that Pulseway detected the Explorer crashes, and automatically added a tray icon afterward, even though the existing icon(s) were still there.

 

On a related note, since the Pulseway icon doesn't do much, and I don't need it at all, I'd like to be able to hide it completely.

Hi Crank,

 

Thank you for your report.

 

You remove the Pulseway User Agent tray icon by opening Pulseway Manager, navigate to the System -> General tab and then deselect the User Support Request from the User Session group.

 

Multiple tray icons for Pulseway User Agent is a known bug and it will be resolved in the next Pulseway windows agent release.

 

Regards,

Chris

Pulseway Support

Hi Crank,

 

We've resolved this problem in Pulseway version 4.6.2. Can you please confirm that this problem is no longer happening on your systems?

 

Regards,

Chris

Pulseway Support