Multiple Pulseway tray icons

[crank]

I'm running Pulseway User Agent 4.6 on Win8.1 Pro x64. Right now, I have 5 Pulseway tray icons showing. None are "ghost" icons that remain after an application crash; they are all working properly.

 

I recently installed/uninstalled Carbonite backup software a couple times, and I think that is when the extra tray icons were added. The Carbonite installer kills Explorer.exe and restarts it to add/remove its shell integration. I believe that Pulseway detected the Explorer crashes, and automatically added a tray icon afterward, even though the existing icon(s) were still there.

 

On a related note, since the Pulseway icon doesn't do much, and I don't need it at all, I'd like to be able to hide it completely.

[Chris]

Hi Crank,

 

Thank you for your report.

 

You remove the Pulseway User Agent tray icon by opening Pulseway Manager, navigate to the System -> General tab and then deselect the User Support Request from the User Session group.

 

Multiple tray icons for Pulseway User Agent is a known bug and it will be resolved in the next Pulseway windows agent release.

 

Regards,

Chris

Pulseway Support

[Chris]

Hi Crank,

 

We've resolved this problem in Pulseway version 4.6.2. Can you please confirm that this problem is no longer happening on your systems?

 

Regards,

Chris

Pulseway Support