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Showing results for tags 'Features'.
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The latest Pulseway update just dropped, and this one’s all about speed, automation, and control; three things every sysadmin dreams about (right after fewer tickets and better coffee ☕). Here’s what’s new and worth checking out: ⚡ Faster Device Card Performance Device card load times just got a major speed boost. You’ll notice pages open much faster when managing systems, especially when jumping across multiple devices. 🧠 New Registry Editor (Remote Registry Management) The old Registry Viewer just evolved into a full Registry Editor, giving you real remote control over Windows device registries. You can now: Search for specific registry keys or hives Create, edit, and delete keys and values Back up or export individual keys or the entire registry to .reg files Import registry backups remotely Basically, full registry access without ever remoting in. 🤖 Cooper Copilot for Workflows Gets an Upgrade You can now: Trigger workflows on a schedule or based on notifications Integrate workflows with your PSA (Autotask, Pulseway PSA, Vorex, ConnectWise) to automatically create or update tickets It’s automation that works with your existing systems, not against them. 🔔 Enhanced Notifications Page The Notifications page under Administration > Account has been revamped for better performance and usability: Added search and filter options for faster navigation Introduced default severity mapping for all orgs “Reset All Overrides” replaces the old “Reset to Default” — for simpler global resets 📱 MDM Updates You can now delete existing Apps & Books connectors to keep things tidy Notifications for revoked MDM connectors (no more surprises) Added support for custom VPN vendor configurations (like WireGuard) in Apple MDM profiles If you want to dive into all the details, you can read the full release notes here. -
🤔 Imagine this: you need to install an app, clean up temp files, and chase a user for confirmation… all before lunch. Instead of juggling tasks one by one, turn it into an automated workflow with Cooper AI and let it handle everything in seconds. Here’s how to build it: Open Cooper AI inside Pulseway. Describe what you want. Example: “Install 7zip with user confirmation, then clean up registry + temp folders.” Add conditions (like asking the user to confirm or sending a Teams notification if they decline). Review the workflow, give it a name, and mark it as active. Assign it to all devices (or only the ones you need). Schedule it or keep it ad hoc for one-off runs. ✅ And you’re done. Your workflow is live in seconds.
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Good day, I was testing the billing for different contracts. I was testing the billing for retainer hours services. I added time on a sample ticket I created, and ready to post the hours on the billing review. Instead of posting the retainer hours on the retainer link on the billing review, I was using the labor hours link in the billing review. This is to monitor the actual hours used in a month, so I choose to use the retainer hours contract for that. Now here's the problem I encountered. After I post the Labor hours on the billing review page with 5$ price per hour, when viewing the details on the billing link, the price amount generated was 0.00. It should show the 5$ amount that I posted from the billing review right? Can someone help me with this? -
Ever needed to run a workflow or script right now, but had to jump through scheduling hoops or go old-school with scripts? Here’s how to trigger predefined workflows on the fly (and yes, you can still schedule them too!): Go to the Automation section Select the workflow you’ve already created Hit Run Now to execute instantly ⚡ Or choose Run Later and pick your time (and time zone) See real-time script output and exit codes, right from the interface Perfect for one-off tasks or emergency fixes when something fails 💥
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Hi, I am trying to figure out where Pulseways bases the overage time and regular billing hours in the system. You see, I created the retainer hours and added 8 hours to a ticket. I expected that the 8 hours would appear in the regular billing hours during the billing review, but it wasn't distributed that way. Instead, 6 hours were counted as overage hours, and 2 hours were included in the regular billing hours. At first, I thought this was due to the working hours, but I guess it is not related to that. Can someone help clarify this?
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You know that moment when you realize you’ve been doing something the hard way for years? Here’s how to upload and download files without opening a remote session: Open the device card for the machine you want to access Head to the Storage tab You’ll now see Upload and Download options (yep, both!) Upload any file or folder directly to the device Download files off the device—downloads as a ZIP, easy to extract This feature works on Windows, macOS, and Linux! Bonus: Use automation workflows to push files across multiple machines 💥
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Your IT toolbox just got upgraded. Here are the top features to look out for: 🖥️ Peer-to-Peer Remote Control — now when you remote into Windows machines, Pulseway establishes a direct P2P connection, reducing latency and making your remote sessions much smoother. 🕰️ Ad-hoc Automation Scheduling — with Run Later you can now schedule ad-hoc scripts and workflows to execute at a specific date & time. Perfect for off-hours maintenance without disrupting end users. 🗂️ Hierarchical Automation Structure — a new folder hierarchy for Scripts, Tasks, Workflows & Managed Files. Default system content, pre-built packages, and your own creations are now neatly separated. 📊 Patch Status Page Enhancements — the updated Patch Status page shows live deployment progress per patch and allows you to drill down by device. Instantly see which devices are deployed, pending, failed or waiting for reboot. 📂 Background File Transfer — transfer files and folders across Windows, macOS & Linux — without starting a remote session or bothering the end user. Upload, download or delete files directly from the device card’s storage browser. 📋 Policy Extensions — you can build one master policy and fine-tune it per org, site or group as needed. Managing policies is simpler than ever, with streamlined cloning, importing, and exporting. Read more about these releases here: Release Notes
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Sick of typing “browser not working” like it’s Groundhog Day? We feel you. Your techs have better things to do than copy-paste the same ticket info 47 times a week. Here’s the scenario: A user skips the portal and pings your technician directly (again). Now they have to create the ticket manually. But instead of starting from scratch every time, Pulseway lets you use ticket templates to fill in the usual stuff fast. ⚡ Let’s break it down: Template Time: Create templates for common issues like browser errors or password resets—with fields already filled in and a couple quick prompts for the user. 📝 Timer: Pulseway auto-tracks time spent on tickets so your team doesn’t have to guess later. ⏱️ Pull Reports: Use those tracked hours to show higher-ups how much time goes into common issues—and make the case for more hands on deck if needed. 📊 Got a ticketing pain point you want us to cover next? Drop it in the comments—we’re listening. 👇
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Pulseway allows you to restrict access for Dashboard and Web Application by IP Address so only designated IPs will be able to connect. To add a restriction start Pulseway on a monitored PC and click "Change Account Details". On the account detail you can add IP addresses that are allowed to access either Dashboard or Web App or both. -
Pulseway supports Wake on LAN and Wake on WAN over Internet. The mobile application will send a magic packet in LAN while on WiFi. As well, our cloud servers will send the same magic packet to the public IP address on UDP 9 (you can change the port number and assign a different port number for each computer using the Pulseway app installed on your PC, go to System->Wake on WAN over Internet, default is 9). Please make sure that the router forwards those packets in the LAN and that the PC supports Wake on LAN (check BIOS and network interface settings). The only limitation at the moment using Wake on WAN over Internet occurs when our cloud servers have the last public IP used by your computer and your public IP changes. The magic packet will be sent to the last known public IP and will fail to wake the computer. We are planning to solve this problem in the future using a different method.