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  1. It would be nice if the "Add Time" option in a ticket would allow you to add an attachment like "Add Note" does. Right now I have to do "Add Note" if I need to add an attachment or note "See attachment ____" and add it via the ticket Attachment tab. Then I have to do "Add Time" to get my time added as well. So it's taking additional steps / posts to add an attachment if I want to add time at the same time. For me the "Add Time" option works better than the "Add Note". "Add Time" has more choices all in one spot than "Add Note" (minus the Attachment option of course)!
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