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Donna

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Everything posted by Donna

  1. Donna

    creating tickets from RMM notifications

    Donna replied to Donna's topic in General
    When assigning hardware assets, not all assets are listed.
  2. Donna

    creating tickets from RMM notifications

    Donna replied to Donna's topic in General
    Hi Chris, thank you.. I've assigned hardware assets to correct client. So far so good. Having a hard time with ticketing but I'm playing with it. Thank you!!
  3. Donna

    Combine Tickets?

    Donna replied to Comissha's topic in General
    How do I change account name on notifications? It currently displays my company name as account (client). My goal is to convert rmm notifications to psa tickets and assign them to correct account. HELP!
  4. Donna

    creating tickets from RMM notifications

    Donna posted a topic in General
    Hello, we are new to Pulseway MSP. I'm trying to figure out how to create tickets and assign them to the correct client, from the RMM notifications.

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  2. Select Site settings.
  3. Find Notifications and adjust your preference.