My company has been testing out PSA/RMM systems for about a year now. Hands down Pulseway has been the BEST, however it's looking likely we are NOT going to be using PW because you don't have 2 simple features MOST others have. LDAP Integration is CRITICAL for our end users & security. We want to seriously "DUMB IT DOWN" for them. Emails DO NOT ACCOMPLISH THIS. On a constant basis no matter how much training they (end Users) get, they more often than not send emails like "It doesn't work." or "I got an error."Â
Asking for further details beyond that kinda makes me wish I had become a dentist cause pulling teeth would probably be easier. For the same reason as stated above a web based ticket portal where we can control the "REQUIRED" fields would be amazing. This would give us the information we need to triage the incident and respond appropriately. We are looking for a system that makes us pro-active not re-active. Furthermore with the above LDAP integration some fields can be automatically populated like workstation and User (cause yes some people don't know how to spell their own name at times). With this Web Portal Ticket System we can make an easy button or desktop icon they can get right to without having to hunt for it.Â
In summery: Â LDAP Integration and Web Based Ticket Portal. This could have made us customers for a very long time.Â
LDAP integration is on our todo list but we don't have any ETAs for it as it's not part of our immediate roadmap.
Regarding web based ticketing system - Have you tried to use the Pulseway PSA? Please check this PSA demo.
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