bahatech

Been using pulseway for a a few years now and I like but But im trying to stream line a feature as my staff has grown ect We use repairshopr to manage tickets and work flow and they have a very nice leads system. Basically email comes into leads yours notified you convert it to a ticket ect. I am trying to find away to get ONLY the request support notification to email so that this will generate a lead. But i do not want disable all other notifications to do this. Any recommendations?