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gracetyler

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  1. Good morning, I woke up today to an alert from PC Monitor that one of our DC's went down in the middle of the night so naturally I remote in and check. System was up just fine but PC monitor was seemingly uninstalled/missing (~\Program Files\PC Monitor contains a "PCMonitorSrv.InstallState" file along with a couple tmp files). We did our deployment of PC monitor yesterday afternoon and didn't seem to notice any problems. Any ideas? This is on a physical box running 08R2. Of course if I try to re-install/uninstall I get the Error 1001 that I can't seem to get around either. Thank you for your time. Below is the Event Log error: Log Name: Application Source: MsiInstaller Date: 8/15/2013 3:35:11 AM Event ID: 11722 Task Category: None Level: Error Keywords: Classic User: hidden Computer: hidden Description: Product: PC Monitor -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action _126AEF39_02B6_4912_992F_F59A2D05DCAF, location: C:\Program Files\PC Monitor\PCMonitorManager.exe, command: installer Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="MsiInstaller" /> <EventID Qualifiers="0">11722</EventID> <Level>2</Level> <Task>0</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2013-08-15T08:35:11.000000000Z" /> <EventRecordID>43702</EventRecordID> <Channel>Application</Channel> <Computer>hidden</Computer> <Security UserID="hidden" /> </System> <EventData> <Data>Product: PC Monitor -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action _126AEF39_02B6_4912_992F_F59A2D05DCAF, location: C:\Program Files\PC Monitor\PCMonitorManager.exe, command: installer </Data> <Data>(NULL)</Data> <Data>(NULL)</Data> <Data>(NULL)</Data> <Data>(NULL)</Data> <Data>(NULL)</Data> <Data> </Data> <Binary>7B31393230423545312D374243312D343737332D383144422D3038373535463244313943347D</Binary> </EventData> </Event>
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