Good morning,
I woke up today to an alert from PC Monitor that one of our DC's went down in the middle of the night so naturally I remote in and check. System was up just fine but PC monitor was seemingly uninstalled/missing (~\Program Files\PC Monitor contains a "PCMonitorSrv.InstallState" file along with a couple tmp files). We did our deployment of PC monitor yesterday afternoon and didn't seem to notice any problems. Any ideas? This is on a physical box running 08R2.
Of course if I try to re-install/uninstall I get the Error 1001 that I can't seem to get around either.
Thank you for your time.
Below is the Event Log error:
Log Name: Application
Source: MsiInstaller
Date: 8/15/2013 3:35:11 AM
Event ID: 11722
Task Category: None
Level: Error
Keywords: Classic
User: hidden
Computer: hidden
Description:
Product: PC Monitor -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action _126AEF39_02B6_4912_992F_F59A2D05DCAF, location: C:\Program Files\PC Monitor\PCMonitorManager.exe, command: installer
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="MsiInstaller" />
<EventID Qualifiers="0">11722</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-08-15T08:35:11.000000000Z" />
<EventRecordID>43702</EventRecordID>
<Channel>Application</Channel>
<Computer>hidden</Computer>
<Security UserID="hidden" />
</System>
<EventData>
<Data>Product: PC Monitor -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action _126AEF39_02B6_4912_992F_F59A2D05DCAF, location: C:\Program Files\PC Monitor\PCMonitorManager.exe, command: installer </Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>
</Data>
<Binary>7B31393230423545312D374243312D343737332D383144422D3038373535463244313943347D</Binary>
</EventData>
</Event>